Privacy Policy of North Shore Nail Atelier

Effective Date: July 6, 2026

1. Introduction and Company Information

This Privacy Policy explains how North Shore Nail Atelier collects, uses, discloses, stores, and protects personal information in connection with its nail-studio services, website, booking activities, customer communications, and related business operations in Canada.

North Shore Nail Atelier is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy requirements.

Business Name: North Shore Nail Atelier
Address: 2180 Yonge Street, Toronto, ON M4S 2C7, Canada
Email: [email protected]
Phone: +1 (416) 782-6943

2. Data Collection and Processing

North Shore Nail Atelier may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law.

Depending on your interactions with us, we may collect the following categories of personal information:

Identification and contact information: name, phone number, email address, billing address, and other contact details.
Appointment and service information: booking details, service preferences, appointment history, notes relevant to your requested nail services, and cancellation or rescheduling records.
Payment information: payment card details or transaction information, processed through secure third-party payment providers. We generally do not store full payment card numbers ourselves.
Communication information: messages, inquiries, feedback, reviews, and correspondence with us by email, phone, text message, or online forms.
Website and device information: IP address, browser type, device identifiers, pages visited, referring pages, and usage data collected through cookies or similar technologies.
Consent and preference information: marketing preferences, communication preferences, and consent records.
Health or sensitivity-related information: only where you voluntarily provide information relevant to safe service delivery, such as allergies, skin sensitivities, or conditions affecting treatment suitability.

We collect and process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy.

3. Purpose of Data Processing

North Shore Nail Atelier uses personal information for the following purposes:

to schedule, confirm, manage, and provide nail-studio services;
to communicate with you about appointments, service updates, reminders, and customer support;
to process payments, refunds, and related financial transactions;
to maintain client records and service history for operational and quality-control purposes;
to personalize services based on your preferences and prior interactions;
to respond to inquiries, complaints, and feedback;
to send marketing communications where permitted and, if required, with your consent;
to operate, secure, analyze, and improve our website, booking systems, and business operations;
to detect, prevent, and investigate fraud, unauthorized access, or misuse;
to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
to protect the safety of clients, staff, and visitors.

4. Legal Basis for Processing

Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

Depending on the context, the legal basis for processing may include:

Consent: where you have given express or implied consent for specific purposes, such as booking services, receiving marketing communications, or providing optional information.
Contractual necessity: where processing is necessary to provide the services you request, manage bookings, or complete payments.
Legal or regulatory obligations: where processing is required to comply with applicable laws, tax rules, accounting standards, or lawful requests from authorities.
Legitimate business purposes: where processing is reasonable for operating, securing, and improving our business, provided such use is appropriate and does not override your rights and interests.

Where we rely on consent, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

North Shore Nail Atelier does not sell personal information. We may share personal information with third parties only as necessary and in accordance with this Privacy Policy.

Third-party recipients may include:

Payment processors and financial institutions: to process transactions and prevent fraud.
Booking, scheduling, and customer management providers: to manage appointments, reminders, and client records.
IT, hosting, cloud storage, and security providers: to store and protect data and support our systems.
Analytics and website service providers: to understand website usage and improve performance.
Marketing and communications providers: to send emails, texts, or promotional messages where permitted.
Professional advisors: such as lawyers, accountants, insurers, and auditors, where necessary for professional services.
Government, regulatory, or law enforcement authorities: where required or permitted by law.

We require third parties to protect personal information using appropriate safeguards and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, North Shore Nail Atelier takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in a manner consistent with Canadian privacy requirements.

7. Storage Duration

North Shore Nail Atelier retains personal information only as long as necessary for the purposes for which it was collected, or as required by applicable law.

Retention periods may vary depending on the type of information and the purpose for which it is used. In general:

appointment and client records are retained for a reasonable period to support service delivery, customer care, and business records;
financial and tax-related records are retained for the period required by law;
marketing consent and communication records are retained until you withdraw consent or the information is no longer needed;
security logs and technical records are retained for a limited period necessary for system protection and troubleshooting.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by North Shore Nail Atelier:

Access: the right to request access to the personal information we hold about you and information about how it is used and disclosed.
Rectification: the right to request correction of inaccurate, incomplete, or outdated personal information.
Erasure: the right to request deletion of personal information in certain circumstances, subject to legal retention obligations and other exceptions.
Restriction: the right to request that we limit the use of your personal information in certain situations.
Data portability: where applicable, the right to receive certain personal information in a structured and commonly used format and, where technically feasible, to have it transferred to another organization.
Objection: the right to object to certain uses of your personal information, including some forms of direct marketing or processing based on legitimate business interests, where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time by contacting North Shore Nail Atelier.

Please note that withdrawing consent may affect our ability to provide certain services, such as appointment reminders, marketing communications, or personalized service features. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Right to Complain

If you have concerns about how North Shore Nail Atelier handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator if you believe your privacy rights have been violated.

11. Data Security

North Shore Nail Atelier uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

restricted access to personal information on a need-to-know basis;
password protection and access controls for digital systems;
secure storage and backup practices;
staff awareness and confidentiality obligations;
reasonable vendor due diligence and contractual protections;
monitoring for suspicious activity and security incidents.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

North Shore Nail Atelier
2180 Yonge Street, Toronto, ON M4S 2C7, Canada
Email: [email protected]
Phone: +1 (416) 782-6943

13. Changes to Privacy Policy

North Shore Nail Atelier may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations.

When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website, updating the effective date, or providing notice through other appropriate communication channels.

Your continued use of our services after any changes become effective indicates your acknowledgment of the updated Privacy Policy, subject to applicable law.

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